Privacy Policy

This Privacy Policy explains how Chuys ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at chuysmexican.click, place orders, interact with our services, or otherwise engage with us. We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

Please read this Privacy Policy carefully. By using our website or services, you acknowledge that you have read and understood the practices described herein. If you do not agree with any part of this policy, please discontinue your use of our website and services immediately.

1. About Us

Chuys is a food service business operating in the United States. We are dedicated to providing our customers with an exceptional dining and ordering experience, whether in-person or through our digital platforms.

For any privacy-related questions, concerns, or requests, you may contact us directly using the information provided above or in the "Contact Us" section at the end of this document.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected by Chuys through the following channels:

• Our website located at chuysmexican.click
• Online ordering systems and digital menus
• Email communications and newsletters
• Customer loyalty programs or promotional campaigns
• Social media interactions and third-party platforms linked to our services
• Any other digital or physical means through which you interact with Chuys

This policy does not apply to third-party websites, applications, or services that may be linked from our website. Those platforms operate under their own privacy policies, and we encourage you to review them independently.

3. Information We Collect

We collect various types of information in connection with the services we provide. The categories of information we collect are described below.

3.1 Personal Information You Provide Directly

When you interact with our website or services, you may voluntarily provide us with certain personal information, including but not limited to:

• Identifiers: Full name, email address, mailing address, phone number, and username or account credentials.
• Order Information: Delivery address, billing details, special dietary preferences, and order history.
• Payment Information: Credit or debit card details, billing address, and transaction records. Note that full payment card data is processed by our secure, PCI-DSS-compliant third-party payment processors and is not stored directly by us.
• Communications: Messages, feedback, reviews, customer service inquiries, and survey responses you send to us.
• Marketing Preferences: Whether you have opted in or out of receiving promotional emails, text messages, or other communications from us.
• Account Registration Data: If you create an account with us, we collect your registration details and account activity history.

3.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical and usage data through cookies, web beacons, pixels, and other tracking technologies:

• Device Information: IP address, device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, time spent on each page, click-through patterns, links clicked, search queries entered, referring URLs, and exit pages.
• Location Data: General geographic location inferred from your IP address, or precise location data if you grant permission through your browser or device settings.
• Cookie and Tracking Data: Information collected through first-party and third-party cookies and similar tracking technologies. Please refer to our Cookie Usage section (Section 8) for more information.
• Log Files: Server log files that record website activity, including access times, error messages, and server performance data.

3.3 Information From Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you choose to connect your social media accounts or interact with us on platforms such as Facebook, Instagram, or Twitter/X, we may receive information from those platforms in accordance with your privacy settings.
• Third-Party Delivery Platforms: If you place an order through a third-party food delivery service that is integrated with our systems, we may receive relevant order and contact information.
• Analytics Providers: Aggregated or de-identified data from analytics and marketing services we use to understand user behavior and website performance.
• Business Partners: Information from partners with whom we run joint promotional campaigns or loyalty programs, where you have consented to sharing your data.

3.4 Sensitive Personal Information

We do not intentionally collect sensitive categories of personal information such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or medical records. However, if you voluntarily provide dietary restriction information that may imply religious or health-related matters, we treat such information with the highest level of confidentiality and use it solely to fulfill your food order requests.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, whether for dine-in, takeout, or delivery.
• Managing your account and providing customer support.
• Sending transactional communications, including order confirmations, receipts, and delivery status updates.
• Processing payments and managing billing inquiries.
• Honoring dietary preferences and special requests associated with your orders.

4.2 Analytics and Website Improvement

• Analyzing website traffic, user behavior, and engagement metrics to improve our website performance and user experience.
• Identifying technical issues, bugs, and errors on our platform.
• Conducting market research and understanding customer preferences to enhance our menu offerings and services.
• Generating aggregated, anonymized reports for internal business analysis.

4.3 Marketing and Promotional Communications

• Sending you promotional emails, special offers, discount codes, and newsletters about Chuys, where you have provided consent or where permitted by applicable law.
• Personalizing marketing content based on your order history, browsing behavior, and stated preferences.
• Running targeted advertising campaigns through social media platforms and digital advertising networks.
• Conducting customer surveys, contests, and promotional events.

4.4 Legal Compliance and Security

• Complying with applicable federal and state laws, regulations, and legal obligations.
• Responding to lawful requests from courts, government agencies, or law enforcement authorities.
• Protecting the security and integrity of our website, systems, and data.
• Detecting, investigating, and preventing fraudulent transactions, unauthorized access, and other illegal activities.
• Enforcing our Terms of Service and other applicable agreements.

4.5 Business Operations

• Managing our internal business operations, including accounting, auditing, and reporting.
• Evaluating or conducting mergers, acquisitions, or asset sales in which your data may be transferred as a business asset.
• Training staff and improving service delivery standards.

5. Sharing Your Information With Third Parties

We do not sell your personal information to third parties. However, we may share your information with trusted parties in the following circumstances:

5.1 Service Providers and Vendors

We work with third-party service providers who assist us in operating our business and delivering our services. These providers are authorized to use your personal information only to the extent necessary to perform their specific functions and are contractually obligated to maintain confidentiality and security. Categories of service providers include:

• Payment processors and financial institutions
• Website hosting and cloud infrastructure providers
• Email marketing and communications platforms
• Analytics and data reporting services (e.g., Google Analytics)
• Customer relationship management (CRM) software providers
• Food delivery and logistics partners
• Cybersecurity and fraud prevention services

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to:

• Comply with a legal obligation, subpoena, court order, or government request.
• Protect and defend the rights or property of Chuys.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of users of our services or members of the public.
• Comply with applicable federal regulations enforced by the Federal Trade Commission (FTC).

5.3 Business Transfers

In the event that Chuys undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer results in a material change to this Privacy Policy.

5.4 With Your Consent

We may share your personal information with other third parties when we have obtained your explicit consent to do so, such as when you participate in joint promotions or partner programs that involve data sharing.

5.5 Aggregated or De-Identified Data

We may share aggregated or de-identified data — information that cannot reasonably be used to identify you — with research organizations, industry partners, advertisers, or the public for analytical and informational purposes without restriction.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal information is restricted to authorized personnel who require it to perform their job functions. All staff with access to customer data are bound by confidentiality obligations.
• Secure Payment Processing: Payment card information is handled by PCI-DSS-compliant payment processors. We do not store complete credit card numbers on our servers.
• Firewalls and Intrusion Detection: We deploy firewalls, intrusion detection systems, and other network security tools to protect our infrastructure.
• Regular Security Assessments: We conduct periodic reviews and assessments of our security practices and update our measures as technology and best practices evolve.
• Data Minimization: We collect only the minimum amount of personal information necessary to fulfill the purposes described in this policy.

7. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights regarding your personal information. We honor these rights to the fullest extent required by applicable law.

7.1 Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

To exercise your California privacy rights, please contact us at [email protected]. We will respond to verified requests within 45 days, with the option to extend by an additional 45 days when reasonably necessary.

7.2 General Privacy Rights for All Users

Regardless of your state of residence, we extend the following general rights to all our users:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we update or correct inaccurate information in your account.
• Deletion: You may request deletion of your account and associated personal information, subject to legal retention obligations.
• Marketing Opt-Out: You may opt out of marketing communications at any time.
• Cookie Preferences: You may manage your cookie preferences through our cookie settings tool or your browser settings.

7.3 Submitting a Privacy Request

To submit any privacy-related request, please contact us using the following methods:

• Email: [email protected]
• Website: chuysmexican.click

We may need to verify your identity before processing your request to protect your privacy and the security of your data. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.

8. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly. They enable core features like page navigation, order processing, and access to secure areas of the website.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously. We use tools such as Google Analytics for this purpose.
• Functional Cookies: Allow the website to remember your preferences (such as language settings, saved items, and login status) to provide a more personalized experience.
• Marketing and Advertising Cookies: Used to track visitors across websites and display relevant, targeted advertisements based on your browsing behavior and interests.
• Third-Party Cookies: Placed by third-party services that appear on our website, such as social media sharing buttons and embedded content. These are governed by the respective third parties' privacy policies.

8.2 Managing Your Cookie Preferences

You may control and manage cookies through your web browser settings or through any cookie consent tool provided on our website. Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features.

For more detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy available on our website at chuysmexican.click.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to provide our services, to comply with our legal obligations, and to resolve any disputes or enforce our agreements.

9.1 Retention Periods

When personal information is no longer needed for its intended purpose and no legal obligation requires its retention, we will securely delete, anonymize, or de-identify such information in accordance with our data disposal procedures.

10. Children's Privacy

Our services are designed and marketed for adult users. We do not knowingly solicit or collect personal information from anyone under 18 years of age. If you are under 18, please do not submit any personal information to us through our website or services.

If we become aware that we have inadvertently collected personal information from a child under the age of 18 without appropriate parental consent, we will take immediate steps to delete such information from our records. If you believe that we may have collected information from a minor, please contact us immediately at [email protected].

Our practices are consistent with the Children's Online Privacy Protection Act (COPPA) and applicable FTC regulations governing the collection of information from minors.

11. International Data Transfers

Chuys is headquartered and operates within the United States. All data we collect is primarily stored and processed on servers located within the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website and services, you consent to the transfer of your personal information to the United States as described in this Privacy Policy. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this policy when transferred across borders, including by requiring contractual protections from any third-party service providers located outside the United States who process your data on our behalf.

12. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by Chuys. These may include social media platforms, food delivery aggregators, payment gateways, and other external sites. This Privacy Policy applies solely to our website and services. We are not responsible for the privacy practices, content, or security of any third-party websites. We strongly encourage you to review the privacy policies of any third-party sites you visit.

13. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, our website does not respond to DNT signals in a standardized manner, as there is no universally accepted standard for interpreting such signals. However, you may manage your tracking preferences through our cookie settings and your browser's privacy settings.

California residents may also exercise their right to opt out of the sale or sharing of personal information under the CCPA/CPRA by contacting us at [email protected].

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, applicable laws, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post the revised policy prominently on our website.
• Send a notification email to users where we have your email address and the changes are significant.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our website or services after the posting of any changes constitutes your acceptance of the updated Privacy Policy.

15. Filing a Complaint With a Data Protection Authority

If you believe that we have not handled your personal information in accordance with applicable privacy law, you have the right to file a complaint with the relevant regulatory authority.

15.1 Federal Complaints

If you have concerns about our compliance with federal consumer protection laws, including the FTC Act, you may file a complaint with the Federal Trade Commission (FTC):

• Website: www.ftc.gov
• Phone: 1-877-382-4357
• Mailing Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, D.C. 20580

15.2 California State Complaints

California residents may file complaints regarding CCPA/CPRA compliance with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Mailing Address: California Privacy Protection Agency, 2101 Arena Boulevard, Sacramento, CA 95834

California residents may also contact the California Attorney General's Office:

• Website: oag.ca.gov
• Phone: 1-800-952-5225

15.3 Other State Regulators

Residents of other states with applicable data protection legislation — including Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), and Texas (TDPSA) — may contact their respective state attorney general's office or designated privacy enforcement authority to file a complaint regarding our privacy practices.

We are committed to working cooperatively with regulatory authorities and resolving any complaints related to our privacy practices in a timely and responsible manner. We encourage you to contact us directly in the first instance so that we may address your concerns before you escalate to a regulatory body.

16. Contact Us

If you have any questions, concerns, comments, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to reach out to us. We are committed to addressing all privacy inquiries promptly and thoroughly.

When contacting us regarding a privacy request or concern, please include your full name, contact information, and a detailed description of your inquiry so that we may respond to you as efficiently as possible. We aim to respond to all privacy-related communications within 30 days of receipt.

This Privacy Policy was last reviewed and updated on June 27, 2026. All rights reserved by Chuys.